Refund policy
Return & Refund Policy
Returns
All sales are final. We do not accept returns or exchanges for change of mind, incorrect size selection, or unwanted items, except where required by applicable law.
Where applicable consumer protection laws provide additional cancellation, return, refund, or other rights, those rights will apply.
To contact us regarding a return or refund required by applicable law, please email:
Returns sent without contacting us first may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order after delivery. If your item arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and clear photos of the issue.
Approved claims will receive a replacement or refund at no additional cost. If a return is required for an approved damaged, defective, or incorrect item, Herolry will cover the return shipping costs.
Lost Orders
If your order is confirmed lost in transit, please contact us. Once confirmed, we will provide a replacement or refund at no additional cost.
Orders that are still within the stated delivery timeframe are not considered lost and are not eligible for a refund solely due to transit time.
Exchanges
We do not offer exchanges for change of mind, incorrect size selection, or unwanted items, except where required by applicable law.
Damaged, defective, or incorrect items may be replaced after your claim has been reviewed and approved.
Refunds
Approved refunds will be issued to your original payment method. Please allow 3–10 business days for your bank or payment provider to process the refund.
Refunds are not available solely because an order is still in transit within the stated delivery timeframe.
If you have not received an approved refund within 15 business days, please contact us at: